Webhook Retries & Failures

If your endpoint returns a non-2xx status code or times out (10s limit), New Venue Data retries with exponential backoff.

Retry Schedule

Attempt 1: Immediately
Attempt 2: 5 minutes later
Attempt 3: 30 minutes later
Attempt 4: 2 hours later
Attempt 5: 8 hours later
After 5 failures: webhook marked inactive

Best Practices

Return a 200 OK immediately and process the payload asynchronously. This prevents timeouts if your processing takes longer than 10 seconds. Use a queue (SQS, BullMQ, etc.) to handle retries on your side as well.